Local Estate Agent Pinkerton Murray has been honoured with two national awards at the 2010 UK Estate Agent & Letting Agent Awards, or the ESTAs as they have become more affectionately known.
The awards were presented last Thursday at the Marriott Hotel on Grosvenor Square in Mayfair, London in a lavish luncheon hosted by Phil Spencer of Channel 4’s Location Location Location. The awards were attended by over 450 of the UK’s elite estate and letting agents in a ceremony that truly honoured the best in the business.
At the ceremony Pinkerton Murray won the prestigious titles of ‘Best Estate Agent in Northern Ireland’ and ‘Best Letting Agent in Northern Ireland with the later being a title that they have for the past three years.
Phil Spencer said “the great thing about the ESTAs is that the judges are the customers, they are not about impressing a panel of industry experts, or how well you write your submission, or even answer questions in a telephone interview, but about the things agents do every day for their clients and customers.”
Both the Sales and Letting Awards were determined by extensive research carried out amongst all of the clients Pinkerton Murray had interacted with during 2009 and a series of mystery shopping visits.
Managing Director Victoria Pinkerton, explained “Quality industry awards are important, not only do they recognise the hard work and effort that our staff put into their jobs and the quality customer service they deliver, but it is a clear endorsement to any potential customer that Pinkerton Murray is serious about delivering high standards of service in an industry that often receives negative press”
“We feel that this award really justifies our efforts in ensuring our clients’ needs are met and exceeded at every possible opportunity. Having seen the other strong entrants at this year’s award ceremony, including other local estate agents it makes us feel honoured that our clients hold us in such high regard.”
Over 19,000 votes were received, making the ESTAs the largest survey, as well as the most meaningful award scheme in the industry. Phil Spencer also pointed out that there were no categories for the likes of Best Marketing Campaign or Lifetime Achievement in the Industry “These don’t mean anything to the consumer; the Esta Awards are purely about the consumer experience.”
Richard Johnson, Lettings Manager at Pinkerton Murray said “In this market a large portion of our daily business is lettings and as a result we are Bangor’s busiest letting agent with our Property Management Department being trusted by hundreds of landlords. When dealing with such volumes of rental properties it is important that our people and systems are the best. We have all worked hard to build an enviable reputation in the area for delivering a high level of service to all of our clients and, as these awards are voted for by customers, the people who really count, to be a recipient of these accolades has extra significance for us.”