As the housing market begins to show green shoots of recovery, one local Further Education College is delighted to become the first in the province to offer a specialist property management qualification which is set to help estate agents gain professional skills and expertise. And, local estate agent Templeton Robinson have collaborated with South Eastern Regional College and are already benefiting from the course saying that it has ‘improved customer service, business performance, and staff motivation.’
Templeton Robinson Director Jonathan Steen explains: “Investment in skills development is critical for enhancing our commitment to customer service and building a competitive edge. The bespoke course was designed to advance the knowledge and capabilities of our sales team. In a marketplace that’s driven by price it’s essential to have a talented workforce that can ensure the smooth running of buying or selling a property and overall customer satisfaction. Some of the participants have worked in the industry for several years but have no formal qualification recognising their experience and we feel this course will benefit both the staff and the company in an extremely competitive market.
“In today’s climate you have to work harder and smarter to succeed. I would encourage other local companies to talk to their local college when they’re looking to build their team, up-skill or develop its products.”
The brand new course, delivered by SERC, covers a wide range of modules focusing mainly on the specialist skills that are required to offer a high standard of customer service to today’s knowledge-savvy consumer.
The bespoke training course is a nationally recognised Level 3 Diploma in the sale of residential property and is ideal for estate agents, property managers and individuals wanting to enter the property management profession but lacking college credentials. The curriculum offers a comprehensive study of property management and is designed to train and educate property management professionals with a sound knowledge and understanding of property management whilst building an understanding of how marketing can help gain a competitive advantage through sales, repeat business and recommendations.
SERC Principal and Chief Executive Ken Webb had this to say; “We recognise that companies of all types are facing challenges as a result of changing consumer demand and a more knowledge-savvy consumer market. SERC believes that skills development is a central part of any business strategy to ensure it remains competitive in the marketplace. Companies like Templeton Robinson demand bespoke programmes to meet their specific needs and we have the expertise and flexibility to deliver this. We realise the need for diversification in the light of the general contraction in the market and we are delighted to offer this new course which will help up skill the industry.”
Templeton Robinson received a 75 per cent discount off the cost of the training, thanks to funding provided by the Department of Employment and Learning (DEL) through its customised training programme.
SERC offer a wide range of solutions to meet the specific training needs of your organisation. To find out how your business can get results from SERC please visit our website at www.serc.ac.uk or contact Jo-Anne Crossley via email jcrossley@serc.ac.uk or call 0845 600 7555.
