John Minnis Estate Agents has scooped five awards at the highly coveted national awards, the ESTAs, and were crowned the ‘Best Local Lettings Agency in the UK’ and ‘Best Estate Agents in Northern Ireland’.
The ten-year-old agency with 25 staff, received full recognition in ‘Best Estate Agents in Northern Ireland’ category, with all three offices winning awards.
The Donaghadee office was also given additional recognition as it won Gold in the Best Lettings Agency in Northern Ireland.
John Minnis was one of just four agencies from Northern Ireland to be shortlisted in the twelfth annual ‘ESTA awards, which are the ‘Oscars’ of the estate agency industry.
Phil Spencer, the TV property expert, announced the award at a lavish luncheon and ceremony at the Hilton Park Lane London, attended by 800 of the UK’s top estate and letting agents in the UK property industry.
The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 25,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said:
“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.
Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown who owns the ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows an agent’s commitment to their customers and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”
John Minnis, director, John Minnis estate agents said: “Friday was a special event, and one of which we are thrilled to have been a part of and delighted to have been recognised at. The regional and national acknowledgment level is fantastic, and to come home with five awards is amazing. A special congratulations and thanks has to go to our excellent team who have made this possible.
“I also want to particularly thank our customers for taking the time to vote for us and provide such positive feedback.”
John Minnis Estate Agents offer sales and lettings across Belfast, North Down and Ards Peninsula.