Blog » Housing Rights piloting mediation service for private rented sector

Housing Rights piloting mediation service for private rented sector

Housing Rights are piloting Northern Ireland’s first housing mediation service for the private rented sector.

Housing Rights have been helping the people of Northern Ireland deal with housing issues for way over 50 years. Experts in housing, they are recognised as the ‘go to organisation’ for those who are experiencing housing problems in Belfast and beyond, helping thousands of individuals and families every year.

Housings Rights new housing mediation service, funded by the Department for Communities, is an alternative way to solve issues in the private rented sector without the cost of Court.

Housing mediation is the process aimed at resolving a dispute that has occurred in a private tenancy using an independent mediator with specialist housing knowledge who helps the two parties talk about their dispute and come to a solution that everyone is happy with.

Who can use the housing mediation service?

The mediation service can be used by tenants, registered landlords, lettings agents and housing associations operating in the private rented sector.

The service can help with lots of different kinds of disputes including:

  • Property standards
  • Repairs
  • Rent/rates arrears
  • Unprotected tenancy deposits
  • Threatened evictions
  • Breach of tenancy terms
  • Noise/anti-social behaviour

How does the service work?

If both parties in the dispute agree to take part in mediation it can happen over the phone or face to face – whichever is most appropriate for those who are involved.

The housing mediation service is free of charge and provides an alternative way to help resolve issues in the private rented sector. Find out more about this service on Housing Rights.

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